Product and service review: Urban Expressions Jayden bag

Here's my final review not only on 

Urban Expressions products but also on their service.

First I bought this bag from Baghaus - about August 2009.

Paid 60.00 USD to 70.00 USD

I wore it about 15 times and then forgot about it. 

Next time I take it out of the closet I notice that I could not get it open.

Like the plastic on the closure had just stuck together.

I put it away for and the next time I take it out, it cannot be worn. 

Period. It fell apart.

So, I write to Baghaus and they tell me that my purchase is over a year old

so they could do nothing about it.

So I contacted the maker: Urban Expressions bag review

I wrote them a few emails until I finally got a reply.

Then after some back and forth of sending them pictures and

so on they replaced my bag above with the pretty 

Urban Expressions Jayden bag in the same color.

I was more than happy with my new bag.

That is until, 2 weeks later: the zipper broke !

So I emailed them Urban Expressions Jayden bag review

over and over.

Until I got two replies.... one that read:

"I actually transferred your request over to our customer service department. The protocol for returns is generally case to case, however we do not actually perform any repairs in our offices. I apologize if they could not assist you with the damage!"

the other message read:

Hello Lorena,
I am sorry about the zipper damage in the replacement. Because we are the wholesaler, this truly was the responsibility of the retailer to accommodate your return. We did this as a one time courtesy and really can not do much else at this point. 

We are sorry for the inconvenience.

Well actually, I am the one who is sorry.

Sorry for buying a plastic bag that delivered 

less than a grocery bag.

The worst part is that if you have a product that has 

flaws in the production at least have the service support to back it up.

Two out out two products with flaws.

Go figure.

Either I am really unlucky or it's just a REALLY bad product.

Urban Expressions bag Jayden review

Urban Expressions bag Jayden review

Urban Expressions bag Jayden review

Urban Expressions bag Jayden review

Urban Expressions bag Jayden review

Urban Expressions bag Jayden review