Not what you say

It's not about what you say.

It's about how you say it.

Printed skirt Jones New York - Lasercut orange top Zara - Yellow heels Tsubo

When the Caribbean market was within my territory I

 had to visit a lovely store in the Cayman Islands.

Jean Jacket Forever 21

Usually my visit was at the same time 

as another brand's representative.

The girls at the store would be terrified 

of her (I will keep the brand name to myself)

and all over the place, getting the store ready 

for her visit.

She always found something not to be enough,

there was always something wrong.

They told me she would shout and be very rude,

they were obliged to sell her brand but they did not like it.

I learned something from them and her, it was

that sure, we all need to get the job done -

but, I can tell you the exact same thing

by just adjusting the voice tone, body language,

and keeping it cordial.